Refund policy

At CalTech, we are committed to providing high-quality solar and technology solutions. If you are not entirely satisfied with your purchase, we are here to help. Our policy is transparent and complies with the South African Consumer Protection Act (CPA) and Google Merchant Center requirements.

1. Return Window We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

2. Eligibility & Condition (For Change of Mind) To be eligible for a return due to a change of mind (where the product is not defective), your item must be in the same condition that you received it:

- Product Integrity: Technical equipment (such as Victron, Freedom Won, etc.) must be unused, and original factory seals must be intact.

- Packaging: Items must be returned in their original packaging with all manuals, cables, and accessories included.

- Proof of Purchase: A receipt or order number is required.

In accordance with the South African Consumer Protection Act (CPA), items that have been installed, used, or have broken factory seals may not be eligible for a “Change of Mind” return, unless the item is defective or was supplied incorrectly.

3. How to Initiate a Return To start a return, please contact our support team to receive a Return Authorization. Items sent back to us without a prior return request will not be accepted.

- Email: support@caltech.co.za

- Phone/WhatsApp: 065 083 8726

- Return Address: 35 Melda Road, Ruiterhof, Randburg, 2194, Gauteng, South Africa

4. Return Shipping & Fees

- Defective, Damaged, or Incorrect Items: CalTech will cover 100% of the return shipping costs. We will arrange a courier to collect the item from you at no charge.

- Customer Remorse (Change of Mind): The customer is responsible for the courier cost of returning the item to our facility.

- Restocking Fee: A 10% restocking fee applies to all approved "Change of Mind" returns. This fee covers technical health checks (specifically for lithium batteries and inverters) and repackaging. Restocking fees are applied only where permitted under the CPA and do not apply to defective or incorrectly supplied goods.

5. Damaged or Defective Items Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, please contact us as soon as possible so we can evaluate the issue and make it right.

- Defective items are not subject to restocking fees.

- Defective items are not required to have "unbroken seals" if the defect was discovered upon opening, provided the unit has not been damaged by user error or incorrect installation.

6. Refunds Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.

- Approved Refunds: Will be processed automatically to your original payment method within 7–10 business days.

- Processing Time: Please note that banks and credit card providers may take additional time to reflect the refund in your account.

7. Contact Information For any questions regarding our return policy, please contact us at support@caltech.co.za or +27 (0)65 083 8726 (CalTech Office)