Terms of service

TERMS OF SERVICE

Last updated: 23 March 2026

OVERVIEW

This website is operated by CalTech (Pty) Ltd. Throughout the site, the terms “CalTech”, “we”, “us” and “our” refer to CalTech (Pty) Ltd, registration number 2023 / 972427 / 07, VAT number 4200315812. CalTech (Pty) Ltd offers this website, including all information, tools, products and services available from this site, to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, customers, merchants, vendors and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access the website or use any services.

Any new features, tools or services added to the current store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates to this page. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and have given us your consent to allow any minor dependants to use this site.

You may not use our website, products or services for any unlawful or unauthorised purpose, nor may you, in the use of the Service, violate any applicable laws or regulations.

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of any of these Terms may result in suspension or termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our prior written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to ensure that information made available on this site is accurate, complete and current. However, occasional typographical errors, delays in updates, omissions or inaccuracies may occur.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making purchasing or business decisions without considering more current or complete information where appropriate.

Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is provided for reference only and may not be current.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except as required by applicable law.

SECTION 4 - MODIFICATIONS TO THE SERVICE, PRICES AND AVAILABILITY

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue any product, service, content or part of the website without notice, subject to applicable law.

We do not guarantee that every product displayed on the website will always be available. If a product becomes unavailable after you place an order, we will notify you and provide an appropriate resolution in accordance with applicable law and our published policies.

We shall not be liable to you or to any third party for any lawful modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy, available at:
https://caltech.co.za/policies/refund-policy

We make reasonable efforts to display as accurately as possible the colours, images, descriptions, compatibility details, specifications and pricing of our products. We cannot guarantee that your monitor or device will display colours or product appearance perfectly accurately.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, region or jurisdiction where appropriate and lawful. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities of any products or services that we offer. All product descriptions, specifications and pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited by law.

SECTION 6 - ACCURACY OF BILLING, SHIPPING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel any order in our reasonable discretion. These restrictions may include orders placed under the same customer account, the same payment method, or the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase, billing, shipping and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and contact details, so that we can complete your transactions and contact you when necessary.

For more detail, please review our Refund Policy:
https://caltech.co.za/policies/refund-policy

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind and without endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, services or tools available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies or practices of any third-party websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products or services.

Please review carefully the third party’s policies and practices before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions, or without a request from us you send creative ideas, suggestions, proposals, plans, reviews or other materials, whether online, by email, by post or otherwise, you agree that we may, at any time, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, misleading, fraudulent, infringing or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any malware or malicious code.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, available at:
https://caltech.co.za/policies/privacy-policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, specifications, pricing, promotions, offers, shipping charges, transit times, compatibility information or availability.

We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or in the Service is inaccurate at any time, including after you have submitted your order, subject to applicable law.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, except as required by law.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any applicable laws, regulations or legal obligations;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, intimidate or discriminate unlawfully;
(f) to submit false, fraudulent or misleading information;
(g) to upload or transmit viruses or any other malicious code;
(h) to collect or track the personal information of others unlawfully;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape unlawfully or abusively;
(j) for any obscene, fraudulent or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will always be accurate, reliable or current.

You agree that from time to time we may remove the Service for indefinite periods or cancel the Service, where reasonably necessary.

Your use of, or inability to use, the Service is at your sole risk. Except where expressly stated by us in writing or where not permitted by law, the Service and all products and services delivered to you through the Service are provided “as is” and “as available” without any representation, warranties or conditions of any kind, whether express or implied.

To the fullest extent permitted by law, CalTech (Pty) Ltd, and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall not be liable for any indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Service or any products procured using the Service.

Nothing in these Terms excludes, restricts or limits any rights or remedies you may have under the Consumer Protection Act, 2008, or any other applicable South African law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless CalTech (Pty) Ltd and our affiliates, directors, officers, employees, agents, contractors, licensors, service providers, subcontractors and suppliers from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

CalTech (Pty) Ltd
Email: support@caltech.co.za
Phone: +27 (0)65 083 8726 (CalTech Office)
Address: 35 Melda Road, Ruiterhof, Randburg, 2194, South Africa
Business Registration Number: 2023 / 972427 / 07
VAT Number: 4200315812